FAQs
We’ve put together a list of our most frequently asked questions below to help answer any concerns you may have. If you’re query isn’t listed below, feel free to contact us directly.
Our Beginning and End Inlaid Photo Albums come in black or white, with silver backing for the inlays, and a silver plaque. You can also opt to have a name foiled in silver on the front cover.
Our Starting School B&W albums have B&W sleeves with B&W images and text. See the product page for the different covers you can choose from.
Finally, our premium albums come with white sleeves and pages or black sleeves and pages, with a box for placing the age, school year or other label. Reach out to us if you would like a mixture of both.
All albums are 40cm x 28cm. This is so that school class photos and certificates can easily fit on the pages used to display special memories.
Albums should be kept out of direct sunlight. Albums can be wiped clean if required as they are all laminated. I actually store my children’s albums in their box, but this is not necessary.
Each album comes assembled with 14 pockets and 14 display pages. Reach out to us if you require additional sleeves or pages.
These are included in the cost of the premium album. They are intended to help capture a child's story, so if they are not required, please let us know.
We can arrange to have your plaque engraved as an optional extra. Alternatively, the Beginning and End Inlaid Photo Albums come with a small plaque and you can have it engraved at a local jeweller or key cutting businesses who usually provide engraving services.
This will depend on the type of album you purchase and whether we have it in stock. Because each cover is handmade, we need to allow two weeks for covers to be made. For albums in stock, delivery is usually within a 7-10 days. Customised School Albums are similar if we have them in stock. If we need to customise an album, allow two months for getting permissions, artwork and album design, printing and handmaking the cover.
We deliver both nationally and internationally with Aramex, with also provide tracking services and insurances. National deliveries typically take 2-3 business days. International deliveries can take an an additional 3-4 days. Delivery costs depend on the delivery address, which is calculated within our shopping cart.
If you are not entirely satisfied with your purchase, Inicio Albums will refund the full cost of your album within 28 days of you receiving your purchase.
Your Story by Inicio Albums can deliver albums anywhere within Australia and internationally. We use Aramex's delivery services, with tracking and insurances covered.
Our post-screw albums have been especially designed that way so that you can unscrew the post-screws to remove or add sleeves and pages.
Your Story by Inicio Albums uses Aramex (formerly Fastway) or Australia Post to deliver albums within Australia and internationally. Each delivery is registered and able to be tracked.
Foiling is a commercial printing process that applies a silver foil on to the cover to write your name. This foiling comes in one of two fonts. You can always request a different font. We have selected two fonts for you to choose from - Coronet Bold and Garamond.
All the albums come with 14 sleeves and 14 pages for displaying school or sporting photos and certificates. They are designed to cover all 12-13 years of prep and school across all school systems. There is one additional sleeve which could cover “the early years” before prep/school or if you decide to start your prompts from a certain age (eg. Year 5/Grade 5). Our signature pocket can be used to collect signatures and farewell messages from friends on the last day of school.
Our Starting School B&W Albums come with a set of school year labels that cover all school systems (internationally). Our proprietary Labels, Quotes and Memory Prompts provide a range of labels covering all of the various terminology for the early years, primary/elementary years of education and middle/secondary or high school years.
We also provide labels for different ages or you could write or create your own labels to suit your individual preferences.
The albums all come with complimentary double-sided sticky tape and a permanent marking pen. It is important to use the permanent marking pen, as the sleeves and pages for displaying items that come assembled in your album are plastic-coated. This enhances their longevity and strength, so your album is a lifelong keepsake.
If you happen to make a mistake, use a little methylated spirits or nail polish remover to rub-off the error and start again.
The Inicio Album has been designed so that you do not need to incur any additional expense. However, we do offer optional extras such as a “Cutterpede” - a ruled base and cutter slide to cut photos and paper evenly and quickly, foiling or engraving of names and printed pages to insert into your album over time.
You may pay by direct transfer.
For customers in Australia, the account name is Inicio Albums (BSB 064011 Account No. 10292363). For overseas customers, International Money Transfers will require the swift code (CTBAAU2S) Account 06401110292363 (14 digits) and the account name (Inicio Albums).
You may also use Paypal.
You can contact me at joanne@yourstoryby.com.au if you have any further questions.
While it is easier to have payment on ordering your album, we understand that sometimes it can be easier for you make part payments. Therefore, we can arrange to start to process your order with a 33% deposit, and you can pay the balance in two further payments. We will email you when your album has been completed to arrange a final payment before delivery. This arrangement can best be handled by direct bank transfer or making a credit card payment by phone. Please email joanne@yourstoryby.com.au if you would like to use this approach.